# Upgrade, change or cancel your plan

> Manage your plan on the Billing page in the app. Upgrading opens Stripe Checkout, switching between paid plans or to yearly shows the prorated price first, and Downgrade under Free cancels at the end of the period you paid for. Your first payment has a 30-day money-back guarantee.

Post Once help center, Plans and billing. Source: https://postonce.com/help/change-or-cancel-your-plan. Last updated 2026-10-25.

Open **Billing** from the menu under your avatar, or press the **Upgrade** button (or your plan's name) in the top bar.

(Screenshot: The Billing page with Monthly and Yearly prices for Free, Solo, Studio and Agency)

## Plans

| Plan | Monthly | Yearly | Reposts | Backups | Bridges |
|---|---|---|---|---|---|
| Free | $0 | $0 | 10 in total | 10 in total | 1 |
| Solo | $9 | $90 | Unlimited | 10 in total | 1 |
| Studio | $19 | $190 | Unlimited | Unlimited | 3 |
| Agency | $99 | $990 | Unlimited | Unlimited | Unlimited |

Yearly costs the same as 10 months, so 2 months are free. Prices are in US dollars, paid by card through Stripe.

## Upgrade from Free

1. Choose **Monthly** or **Yearly** at the top of the plans.
2. Press **Upgrade** under the plan you want. Stripe Checkout opens.
3. Pay, and you come back to Post Once with "Thanks! Your plan is active."

If it says "We could not confirm your payment yet", refresh in a minute. If the plan still has not changed, email us.

## Switch plans or billing period

On a paid plan, press **Switch to Studio** (or any other plan), or **Switch to yearly** / **Switch to monthly**. Stripe shows the prorated charge before you confirm.

Moving to a plan with fewer bridges keeps your oldest bridges running up to the new limit and pauses the rest. Nothing is deleted. Pause one and resume another on its Bridge page to choose which ones run. See [bridges](https://postonce.com/help/bridges).

## Cancel

Press **Downgrade** under Free and confirm in Stripe. Your plan stays active until the end of the period you paid for, and the Billing page shows "Ends" with the date. Then the account moves to the Free plan. To close your account completely, see [delete your data](https://postonce.com/help/account-and-data).

## Refunds

Your first payment on a paid plan comes with a 30-day money-back guarantee. Email [hello@postonce.com](mailto:hello@postonce.com) within 30 days of that payment and we refund it in full. After that we do not refund partial periods, unless the law where you live requires it. The full policy is in the [terms](https://postonce.com/terms).

## Frequently asked questions

### How do I get a refund?

Email [hello@postonce.com](mailto:hello@postonce.com) within 30 days of your first payment on a paid plan, and we refund it in full. After that we do not refund partial periods, unless the law where you live requires it.

### Where are my invoices?

Press Manage billing at the top of the Billing page. Stripe's billing portal lists every invoice and receipt to download.

### Can I use a promotion code?

Yes. Stripe Checkout has a field for it when you upgrade from Free.

### What happens if a payment fails?

Your plan stays on while Stripe retries the card, and the Billing page says "Payment failed. Update your card." Update it under Manage billing. If the payment keeps failing, the account moves to the Free plan.